are drowning in ambiguity not because of poor work ethic, but because no one has clearly defined the roles, the rules, or the direction. Leaders have assumed people inherently know. They don't.
The article extends this to AI: leaders are asking AI to solve problems they haven't clearly defined for their human teams yet. That gets some air time. Chuck and Jenni also work through why this argument keeps having to be made — and why the organisations most in need of it are the ones least likely to act on it.
Chuck's counter to the RACI framework fix: none of those tools work without accountability. Most leaders are shielded from the downstream consequences of their own ambiguity, which is why the ambiguity persists.
This one links back to the bullshit jobs piece: when nobody knows what the work is for, it's easier for the work to not happen.
https://startupsmagazine.co.uk/the-clarity-crisis-why-your-culture-problem-is-actually-a-communication-problem