Gartner: Chatbots Will Replace All-Staff Emails by 2028
FrequencyMarch 05, 202600:07:02

Gartner: Chatbots Will Replace All-Staff Emails by 2028

Gartner predicts that by 2028, three-quarters of employees will rely on chatbots for internal communications — effectively ending the all-staff email, town hall, and intranet banner. Jenni is skeptical. When she's still working with organizations wrestling with 15 different SharePoint sites that can't talk to each other, a two-year timeline to chatbot-dependent comms doesn't feel grounded in reality.

The prediction that comms teams will use employee digital footprints to personalize messaging also raised eyebrows — not because it's wrong, but because the best organizations have been trying to do exactly that for a decade. Chuck and Jenni also surface a data point that deserved more attention: for the second year running, the World Economic Forum ranked misinformation and disinformation as the top global risk.

https://www.gartner.com/en/communications/research/communications-predictions/unlocked