Chuck Gose and Jenni Field dig into psychological safety, the ongoing meetings debate, and a 1980s product model being applied to the trust crisis.
─────────────────────────────
🧠 IN THIS EPISODE
─────────────────────────────
📌 The science of "we-ness" — Professor Katrien Franzen's research shows psychological safety can't exist without genuine team belonging. Chuck and Jenni examine whether one leader can realistically fill all four leadership roles Franzen identifies.
📌 Meetings vs. real work — Nearly 80% of workers say they're overwhelmed by meetings. An Atlassian study of 5,000 workers found 72% rate their meetings ineffective. Southwest CEO Bob Jordan is the latest leader to say it out loud.
📌 The Kano model applied to trust — Shel Holtz applies a product development framework to employee trust. With the Edelman Trust Barometer recording its first global decline in 26 years, the framing lands.
📌 UK Best Workplaces 2026 — The numbers are hard to ignore (4x market performance, 6.25x revenue per employee). Chuck pushes back on paid-for lists. Jenni reframes the more useful question.
─────────────────────────────
🔗 LINKS FROM THIS EPISODE
─────────────────────────────
We-ness: The Secret Cause of Psychological Safety (Eat Sleep Work Repeat)
https://eatsleepworkrepeat.com/the-secret-cause-of-psychological-safety/
Southwest CEO: Meetings Are Not Work (Fortune)
https://fortune.com/article/southwest-ceo-bob-jordan-meetings-not-work-blocks-off-calendar-productivity-hacks-leadership-strategy/
The Trust Recession (Shel Holtz)
https://www.linkedin.com/pulse/trust-recession-why-internal-communication-failing-test-holtz-scmp-yymnc/
UK Best Workplaces 2026
https://www.greatplacetowork.co.uk/best-workplaces/2026
Nike CEO vents to employees (NY Post)
https://nypost.com/2026/04/01/business/nike-ceo-vents-as-company-struggles-to-regain-footing-after-disappointing-profits-im-so-tired/
─────────────────────────────
👥 YOUR HOSTS
─────────────────────────────
Chuck Gose — Founder of ICology, a membership community for internal communications professionals.
→ https://www.joinicology.com/
Jenni Field — Consultant and speaker on leadership credibility and internal communication.
→ https://thejennifield.com/