Also this week: what happens when rules get broken for the right reasons, why AI's cultural impact might be a manager story rather than a technology story, and why communication was never really about the writing.
00:00 Welcome to Frequency
00:35 Stage & Page: two days with Jon Acuff
03:38 Not all rule breaking is the same
06:09 When a CEO judges before the facts
10:18 Gallup: AI's effect on workplace culture
11:45 Is "invest in managers" a finding or a product pitch?
14:57 MIT's cognitive debt study
17:18 But was the writing any good?
20:37 Communication was never about the writing
26:38 Is grammar elitist?
Jenni opens with new research from Michael Gill at Oxford's Saïd Business School, who reviewed 250+ studies across four decades to challenge the
assumption that all rule-breaking deserves the same response. Gill sorts it into four types. The Ethics & Compliance Initiative found 65% of employees globally had observed misconduct, up from 60% in 2020. Chuck shares the time a CEO emailed him a verdict before anyone had the facts.
Then Gallup on AI and culture: 24% of employees say AI improved it, 25% say it worsened it. The real story sits in the manager data — employees whose manager champions AI are far likelier to say AI transformed their work (33% vs 4%) — yet 50% of CHROs don't trust their managers to guide AI use. Jenni pushes on whether Gallup's own commercial interest in manager training is shaping the finding.
Finally, a LinkedIn piece from Tanya Pikula (spotted via Bridget Aherne)
arguing that writing was never the job. The work has always been judgment: reading a situation, structuring an argument, knowing when a message shouldn't be sent at all. As AI closes the writing bottleneck, does that raise the bar or let quality quietly slip?
Want to find out more about Chuck's work and ICology — check out the website and how to become a member here: https://www.joinicology.com/
Jenni's a regular speaker and consultant on leadership credibility and internal communication, you can find out more about how to learn from her and work with her here: https://thejennifield.com/
Articles mentioned in this episode:
How the Best Leaders Respond to Rule Breaking
https://hbr.org/2026/07/how-the-best-leaders-respond-to-rule-breaking
AI's Effect on Workplace Culture
https://www.gallup.com/workplace/712976/ai-effect-workplace-culture.aspx
MIT research on the brain using AI - Daniel Pink
https://www.instagram.com/p/Db_IHSslO7W/
Communication isn't about writing
https://www.linkedin.com/pulse/communications-isnt-writing-tanya-pikula-ph-d--yo7wc/